Thank you for choosing Sehrab! Our return policy is designed to provide you with a hassle-free and satisfying shopping experience. Please review the following information to understand our guidelines:

1. Returns Eligibility:

We offer a 7-day return policy from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Certain products, such as perishable goods, gift cards, and personal care items, are exempt from being returned.

2. Initiate a Return:

To initiate a return, please contact our customer support team at support@sehrab.com or call us at +92 325 7125275. Provide your order number and a brief explanation for the return. Our team will guide you through the return process.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

5. Exchanges:

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement to be sent to you. Exchanges are subject to product availability.

6. Late or Missing Refunds:

If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at support@sehrab.com for further assistance.

7. Cancellations:

Orders can be cancelled within 24 hours of placement. After this period, the order is processed, and our standard return policy applies.

8. Contact Us:

If you have any questions or concerns about our return policy, please contact us at:

Email: support@sehrab.com
Phone: +92 325 7125275
Address: Faisalabad, Punjab, Pakistan

Thank you for choosing Sehrab. We value your satisfaction, and our team is here to assist you with any queries regarding returns or exchanges. Happy shopping!